Frequently asked questions
Are your products authentic?
Yes, we sell only genuine medicines approved and manufactured for human consumption. All the medicines you can find on our website are the same ones that are sold in regular, state-regulated pharmacies. We can provide certificates of quality upon request.
Can i pay with my credit card or paypal?
Unfortunately, no. Neither PayPal nor credit card merchants allows online transactions of pharmaceutical products. So we can only accept cryptocurrencies such as bitcoins, as well as money transfers.
Most secure and easiest payment method is bitcoins, though if you are unfamiliar with cryptocurrencies you can find it more convenient to pay via money transfer. For example, you can send western union transfer online, it takes just about 10 minutes of your time, and you can pay with your credit card or bank account.
We are sorry for inconvenience with payment process, but that’s just strict regulations of pharma industry
What will happen if i my order gets lost or seized?
Nothing bad will happen. If your order gets seized or you have not received it within two months after shipment, you will either receive a full refund, or we can reship your order for free.
Is it legal to order my medicines from you?
Generally, yes. Almost all of our products are not scheduled anywhere, so it is perfectly legal for you to order anything. However, It is the buyers responsibility to check local laws and regulations on drugs you wish to purchase. If you are not sure if the drug you wish to order is scheduled in your country, check your local laws and regulations.
Which countries do you ship to?
As of today, we ship to: United States, United Kingdom, Australia, Bulgaria, Canada, Colombia, Croatia, Cyprus, Czech Republic, Estonia, France, Greece, Hong Kong, Hungary, India, Ireland, Israel, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Macedonia, Mexico, Monaco, Montenegro, Netherlands, Oman, Philippines, Poland, Romania, Slovakia, Slovenia, Spain, and Switzerland.
Which countries you do NOT Ship to?
Due to strict customs regulations, we do not ship orders to the following countries: Germany, Brazil, Denmark, Morocco, Norway, Belgium, Italy, Portugal, Sweden, and UAE.
We can ship your order to these countries upon request, however, it will be at your own risk. We will not guarantee that your order will be delivered, and will not reship your order nor make a refund.
How long it will take to receive my order?
The usual delivery time is 2-4 weeks for a regular mail, and 1-2 weeks for EMS. Sometimes, it may take longer, especially during holidays. Guaranteed delivery time is two months, which means if you did not received your order in that time period, you will either receive a full refund or we will reship your package.